Chat with Lina — Your NBK Brokerage AI Assistant
Lina is NBK Brokerage’s intelligent AI assistant — available 24/7 across WhatsApp, the NBK Brokerage app, and our website. Ask anything, get instant answers, and take action on your account without waiting for a human agent.
Operating since 2018
Personalized client care 24/7
Assets under management $11+ billion
Everything You Can Do with Lina
Open an account with Lina today
- Send ‘Hi’ to Lina
- Select ‘Account Opening’
- Enter BVN and Activation Code
- Select ‘Segment’ and ‘Sub-segment’
- Enter location and choose the nearest branch
- Accept Terms and Conditions
- Account Number will be displayed and sent via SMS
Your Always-On Financial Assistant
Chat with Lina on any verified NBK Brokerage platform to check your portfolio, send money, pay bills, open a new account, freeze your card, get investment recommendations, and much more. Banking and investing — made as simple as a conversation.
Got a Question or Complaint? Lina Can Help.
Lodge a complaint instantly by sending “Log complaint” to Lina. Choose your category, describe the issue, and Lina will log it with a reference number. Track your complaint status anytime by sending “Check complaint status” — no need to call or wait in a queue.
Send Money with Lina
Banking doesn’t need to be boring, Lina can help you check balances, review transactions, transfer funds across accounts, and get instant answers about NBK Brokerage products. Simply type ‘Send money‘ on any of the Lina platforms to transfer to self and loved ones. Make your transactions simple, easy and fast just by having a conversation with Lina.
Cardless ATM Withdrawal
Use Lina to generate a secure one-time Cash-Out Token for cardless ATM withdrawals at any NBK Brokerage ATM. Options include: Generate Token — create a withdrawal code valid for 30 minutes. Cancel Token — void an unused code immediately. Check Status — verify the status of a recent withdrawal request.
Choose Your Preferred Platform to Chat with Lina
Messenger
